We work with Reach as our payment provider, which means you can pay with a wide range of options depending on your country:
US → Visa, MasterCard, American Express, Discover, Diners, Elo, JCB, UnionPay, ShopCash, PayPal, Venmo, ShopPay, Apple Pay, Google Pay
UK → Visa, Maestro, MasterCard, American Express, Discover, Diners, Elo, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
EU → Visa, MasterCard, American Express, PayPal, ShopPay, Apple Pay, Google Pay, Klarna
Australia → Visa, MasterCard, American Express, JCB, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
Canada → Visa, MasterCard, American Express, Discover, Diners, JCB, UnionPay, PayPal, ShopPay, Google Pay
🌍 Everywhere else → Orders are processed through our US shop, so you’ll usually see the same options as the US. Some payment methods might not be available in certain countries if restricted locally.
We’re sorry for the trouble!
First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Sorry about that! Sometimes banks place a temporary authorization hold before the real payment goes through. This can look like a double charge, but the extra amount usually disappears within a few days once the bank releases it.
If you don’t see the refund back in your account after a few days, just reach out and we’ll help sort it out right away.
Each gemstone has its own energy, its own meaning, its own story. So you can choose based on what they need right now:
– Strength → Black Obsidian
– Self-love → Rose Quartz
– Inner balance & intuition → Moonstone
– Resilience → Labradorite
Or choose based on how you see them:
– Maybe they’re the one who always shows up with compassion (Rose Quartz)
– Maybe they’re the one who follows their heart, even when it’s hard (Moonstone).
Your gift becomes a mirror - reflecting their essence to them.
And if you want something even more personal, something truly fail-proof, you can never go wrong with our Zodiac Necklace Collection.
🎄 Important Holiday Delivery Note:
Unfortunately, the cut-off for guaranteed Christmas delivery has now passed. You’re still very welcome to place an order, but your piece may arrive shortly after the holidays. A gentle note to your loved one that something magical is on its way can be just as meaningful.
If the piece isn’t the perfect match, don’t overthink it. Our return window has been extended to 60 days, giving you and your loved one plenty of time for a smooth, hassle-free return.
Looking to return the gift? Just head to our easy online return portal, and click here to know everything you about our return policy.
Most of our jewelry arrives in luxury, gift-ready velvet packaging - the kind that feels special before you even open it. It even doubles as a mini travel jewelry box, so the magic goes wherever they do.
Final sale, earrings, ring bands and sold gold pieces come in our sustainable branded cardboard packaging that still looks beautiful and giftable.
Don't stress! We try to make gifting as effortless as possible:
Start with our Sizeless Jewelry Collection - necklaces, bracelets, and earrings that need zero sizing.
If you can sneak a measurement, our Ring Size Guide makes it easy.
Still unsure? A Gift Card is always the perfect fit.
Bodhi Source is the kind of gift that means something. It's a gift with SOUL.
When you gift Bodhi Source, you’re gifting a story, a story, and an energy that your loved one can carry with them every day. Every gemstone we use is authentic and connected to its own ancient meaning. That’s why gifting Bodhi Source feels so personal - because you get to choose the gemstone based on who they are or the energy they need right now.
Every piece is handmade in Jaipur, India - the world’s gemstone capital by artisans who grew up with gemstones in their bloodline and craftsmanship in their hands. Each jewel goes through four in-house quality control steps, because we believe meaningful gifts should last longer than a moment.
And our metals? They’re tarnish-resistant, made with care, and made to last.
So when you gift Bodhi Source, you’re giving more than jewelry.
You’re giving energy.
You’re giving intention.
You’re giving a small piece of their story, wrapped in gemstone magic.
Still not convinced? Just explore our story.
✨ U.S. Customers: Faster Holiday Shipping
For our U.S. market, we’ve partnered with Amazon to offer super-fast, nationwide delivery - perfect for Valentine's Day, seasonal gifting, or anytime timing is extra important. This option is available for a select group of products only.
All Moon Magic jewelry is handcrafted in Jaipur, India, the world’s “Gemstone Capital.” We’ve worked closely with our artisan partners there for many years and have our own Moon Magic team on site to oversee production, gemstone selection, and quality checks.
To deliver your order as smoothly and securely as possible, your package then travels from Jaipur to our logistics hub in Hong Kong. This routing is a standard industry practice for high-value goods and helps us navigate international customs and tariffs efficiently while ensuring:
✅ Fast, reliable worldwide shipping
❇️ Accurate end-to-end tracking
🌱 Lower carbon emissions through consolidated shipments
While your tracking may begin in Hong Kong, your jewelry’s true origin is the artisanal workshops of Jaipur, where tradition, craftsmanship, and gemstone mastery come together to create every Moon Magic design.
Discover more about our heritage, craftsmanship, and the people behind Moon Magic in our full story.
For all made-to-order pieces, delivery takes 8–18 business days, depending on your location.
If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends, this helps us create intentionally and reduce waste.
For the most accurate delivery time, check the product page (just above the “Add to Cart” button).
Please note: Delivery times don’t include possible carrier delays caused by weather, customs, or busy holiday periods.
We offer international shipping to many countries worldwide, including:
North America: United States, Canada, MexicoSouth America: Chile, ColombiaEurope: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Denmark, Sweden, Norway, Finland, Greece, Austria, Bulgaria, Croatia, Hungary, Poland, Czech Republic, Romania, Estonia, Latvia, Slovakia, Slovenia, Lithuania, Cyprus, Turkey, MaltaOceania: Australia, New ZealandAsia: Japan, Hong Kong, Macao
Wherever you are, we’re committed to delivering your jewelry safely and reliably.
Important shipping update:Due to current circumstances, we have temporarily suspended shipments to the United Arab Emirates, Saudi Arabia, and Israel until further notice.
- Customers in these countries are currently unable to place orders at checkout.
- Orders already in transit may experience delays and will be delivered as soon as local conditions allow.
- Orders that are being processed will be safely held and shipped as soon as shipping resumes.
We truly appreciate your patience and understanding during this time and will keep affected customers updated.
Please note: We currently do not ship to APO and FPO addresses.
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS $250+
For orders under $250, it's as little as:
- United States: $5.90
- International: $10
Yes! As soon as your order ships, we’ll email you a tracking number and link so you can follow your jewelry’s journey.
For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.
Need help? Just send us a message — we’re happy to track it for you!
Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.
We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!
Good news! All our product prices are now inclusive of taxes and duties worldwide. That means no surprise fees upon delivery, everything is already taken care of at checkout.
You’ll only see the shipping cost added at checkout, and the final price you pay is the complete and total cost of your order.
Please note that taxes, duties, and shipping costs are non-refundable.
In rare cases, your package can show as ‘delivered’ before you receive it.
This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.
If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via contact@moonmagic.com and we will do our best to assist you in locating your missing package.
If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.
For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.
Need help? Just send us a message — we’re happy to track it for you!
You can find the estimated shipping time for each product right above the “Add to Cart” button on the product page.
This will always show the most up-to-date timeframe for when you can expect your jewelry to arrive.
When you add two or more items to your cart with different delivery times - including pre-orders - we’ll ship everything together in one package.
Please note: Your order will always follow the longest delivery time listed. This helps us reduce our carbon footprint and is part of our commitment to becoming a more climate-positive company.
When you add two or more items to your cart with different delivery times - including pre-orders - we’ll send your treasures together in one beautifully bundled package.
Please note: Your order will follow the longest delivery time listed. This mindful approach helps us reduce our carbon footprint and stays true to our mission of becoming a more climate-positive company.
By uniting your pieces in a single shipment, we minimize packaging waste and reduce the emissions that come from multiple deliveries - small, intentional choices that let your sparkle shine a little more sustainably.
✨ U.S. Customers: Faster Holiday Shipping
For our U.S. market, we’ve partnered with Amazon to offer super-fast, nationwide delivery - perfect for Valentine's Day, seasonal gifting, or anytime timing is extra important. This option is available for a select group of products only.
If you notice that a specific product has a shorter delivery time and you’d like to receive it sooner, we recommend placing separate orders. That way, each item will ship according to its individual delivery timeline.
Quality is where we refuse to compromise. Every Moon Magic piece begins with authentic, Gemological Institute of America (GIA) - certified gemstones and premium metals. From there, it’s handcrafted in small batches by our artisan partners in Jaipur, India - the world’s Gemstone Capital.
Each piece then goes through our strict, in-house quality process: four separate hand-checks by dedicated quality control experts. If a design isn’t flawless, it never leaves the workshop.
We also use thicker-than-standard plating to ensure lasting durability and elevated craftsmanship, without inflated prices or filler materials other brands often rely on.
Finally, every piece is lovingly packed in our signature Moon Magic packaging, praised by over 500,000 happy customers for its beauty and attention to detail.
The result? Jewelry that’s made with intention, crafted with care, and designed to shine beautifully for years to come.
Yes, of course.
Enjoy our complimentary 2 Year Warranty on all jewelry pieces in our entire collection.
Our warranty is applicable for all Moon Magic jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose Gold, 18kt Yellow Gold Vermeil, 14kt Solid Gold and 10kt Solid Gold. Effective from December 1st, 2022.
Please also read our T&Cs for full details on our warranty.
What is covered under the warranty?
Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.
Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain/thread), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones and nylon threads caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Moon Magic Jewelry. Follow our in-depth care guide to keep your jewelry shining.
Please also read our T&Cs for full details on our warranty.
Yes — we want you to absolutely love your new jewelry. If you're not completely satisfied, we're here to help make it right.
Please note the following return guidelines:
Our standard return period is 30 days from the delivery date.
For a limited time, we offered an extended return window. Orders placed between November 10, 2025 and February 6, 2026 are eligible for a 60-day return period.
Simply initiate your return or exchange through our return portal within the applicable timeframe, and follow the step-by-step instructions. Please find the details in our Return Policy.
Please note that the return shipping fee will be your responsibility. For exchanges within the U.S., however, we’re pleased to cover the shipping costs for the new item(s) sent to you.
Final sale pieces and Mystery Boxes items are excluded from returns & exchanges.
Direct exchanges are not available for international orders. However, if you'd like to exchange your item, we’re happy to assist with processing the return and will issue a gift card. You can use this gift card to place a new order with us.
For returns from other countries, please contact our customer support to initiate your return.
For orders from the U.S. we offer direct exchanges through our Self-Serve Returns Portal.
Orders from the rest of the world can be returned via our Self-Serve Returns Portal.
Direct exchanges are not available for international orders. However, if you'd like to exchange your item, we’re happy to assist with processing the return and will issue a gift card. You can use this gift card to place a new order with us. Please check all the details in our Return Policy.
We appreciate your understanding and continued support. If you have any questions, feel free to reach out.
These are the limited-time promotional offers shown at checkout. Since they are tied to your original order, they follow special return and exchange rules:
Lead Item (main product in the offer):
- Exchanges are allowed.
- If the new item is more expensive, you will be charged the difference.
- If the new item is cheaper, we will refund you the difference.
The discounted add-on product/deal at checkout:
- Can only be exchanged for the same design in another variant (size, metal, or color).
- Cannot be swapped into a completely new design, since the discount was tied to the original offer.
Refunds:
- If you return your lead item, all items from that order must also be returned.
- Partial returns that exclude the lead item while keeping upsells are not eligible for a refund.
- If you return upsell items but keep your lead item, your refund will be processed as normal.
We strongly advise against ordering multiple pieces with the intention of returning some.
Each piece is made-to-order just for you — a process that minimizes waste and helps us stay true to our climate-positive values. Unnecessary returns go against our sustainability efforts and create extra waste in packaging, production, and shipping.
We encourage you to shop mindfully and reach out to our team if you need help choosing the right piece. We’re always here to assist with sizing, styling, or any product questions you may have.
The Gemological Institute of America is the world’s foremost authority on diamonds and colored stones. Our gemstones are submitted to the GIA authority to be tested and they are then certified if they are up to the gemstone industry standards.
The GIA uses 4 established principles, famously known as the '4Cs', to test the authenticity of diamonds and gemstones. These principles include 1. Cut 2. Clarity 3. Color 4. Carat Weight
In addition, these tests also determine detectable treatments and whether the gems are natural or synthetic (fake). We only use gems that are given positive, natural grades by the GIA independent tests and, because of this, we are able to guarantee the authenticity of our gemstones.
Feel confident knowing you're buying authentic, high-quality gemstones that are verified by the world's most trusted name in gemstone grading and identification. If you'd like to learn more about GIA and how our gemstones are tested, you can visit the GIA website here.
IGI (International Gemological Institute) is one of the world’s largest independent laboratories for testing and grading the authenticity of Diamonds. All Moon Magic Diamonds from the Pure Diamonds (US only) collection are backed by the IGI standardization and care.
They are known globally for their precise and prestigious study of colored stones, pearls and fine jewelry pieces to ensure that consumers can be confident when purchasing jewelry.
Unique from other fine jewelry certification establishments, IGI is the only organization of its kind and has over 20 operating laboratory locations around the globe. It’s also the world’s only gemological laboratory that holds ISO (International Organization for Standardization) accreditation, a prestigious standard for calibration and testing of natural Diamonds.
If you'd like to learn more about IGI and how our gemstones are tested, you can visit the IGI website here.
We believe every gemstone carries a story, and you deserve to know exactly where yours begins. That’s why we’re fully transparent about our sourcing. Here are some of the origins of our most-loved stones:
Amazonite — USA
Amethyst — Brazil
Aquamarine — Brazil
Black Obsidian — Mexico
Black Onyx — Brazil
Black Spinel — Madagascar
Blue Howlite — Mexico
Blue Lace Agate — South Africa
Blue Sapphire — Thailand
Blue Topaz — Nigeria
Citrine — Brazil
Diamonds (Conflict-Free) — South Africa, Australia, Canada
Garnet — Mozambique
Green Aventurine — India
Green Howlite — Mexico
Green Onyx — Brazil
Labradorite — Madagascar
Lapis Lazuli — Afghanistan
Meteorite — Originated in space, sourced in Tucson
Moonstone — India
Opal — Ethiopia
Organic Pearls — China
Peridot — China
Pink Sapphire — Madagascar
Pink Topaz — Nigeria
Pink Tourmaline — Brazil
Rose Quartz — Brazil
Ruby — Thailand
Topaz — Brazil
Turquoise — Arizona, USA
White Sapphire — Madagascar
White Topaz — Nigeria
White Zircon — Cambodia
For more information about each stone’s properties and symbolism, please refer to the individual product descriptions.
We use a range of premium metals so you can find the right fit for your style and budget:
925 Sterling Silver – A timeless favorite. Naturally strong, bright, and always nickel-free. Perfect for everyday wear.
Platinum Plating – Adds extra durability and shine to Sterling Silver pieces for a sleek, high-end finish.
18KT Vermeil – Sterling Silver plated with a thick layer of 18KT solid gold. Our vermeil is 2.5 microns thick (50% thicker than the industry standard), making it longer-lasting than regular gold plating.
Solid Gold (10KT & 14KT) – Available in both Rose and White Gold. Luxurious, heirloom-quality pieces designed to last a lifetime.
Brass (with e-coating) – A durable, recyclable base metal with warm tones. Finished with 18KT gold or rhodium plating plus an invisible protective coating to make it hypoallergenic, tarnish-resistant, and water-resistant.
Solid Gold (10KT or 14KT):
Solid through and through. It will never fade or tarnish, making it a true heirloom piece that lasts for generations.
Gold Vermeil (pronounced Ver-may):
A legally regulated term meaning Sterling Silver coated with a thick layer of 18KT Gold. Ours is 2.5 microns thick (50% thicker than standard plating), so you get the luxurious look and feel of solid gold, but at a more affordable price point.
We use recycled metals for most of our Vermeil pieces, so you can shine brighter knowing your jewelry is both authentic and ethically made.
It depends on what you’re looking for:
Solid Gold (10KT) – Best if you want a forever piece. Solid Gold will never fade or tarnish, making it an heirloom you can pass down for generations.
18KT Vermeil – Perfect if you love the luxury look of gold but want a more accessible price point. Our Vermeil has a thick 2.5-micron layer of gold over Sterling Silver, so it lasts much longer than regular plating.
Sterling Silver (925) – A timeless classic that’s durable, nickel-free, and versatile. Silver offers a sleek, modern shine and is easy to care for.
Each option is handmade with care, using premium, recycled metals, so whichever you choose - you are getting Moon Magic quality that lasts.
Fun fact: Brass is one of the most sustainable metals in jewelry!
It can be recycled infinitely without losing quality. It’s durable, beautiful, and when coated with thick plating and an e-coating, it becomes hypoallergenic and resistant to tarnish. It also allows us to create stunning designs at a more accessible price point without compromising on look or feel.
A lab-grown diamond is a real diamond created using advanced technology that replicates the natural conditions under which diamonds form in the earth.
It has the same chemical, physical, and optical properties as a mined diamond - meaning it sparkles, shines, and lasts forever just like one from the earth. The only difference is its origin.
Most of our pieces arrive in our signature pink velvet box, designed to double as a jewelry box so your treasures always have a safe and stylish home.
To keep things sustainable, some of our jewelry sets are packaged together, and sale pieces come in a recyclable cardboard box instead of velvet. Same magic inside, just a little kinder to the planet.
There is no Planet B and we know that the Earth is the one thing that we all have in common.
Being a sustainable company is a process of continuous improvement and we have set ourselves ambitious goals to become the sustainable jewelry brand that we strive to be. Corporate social responsibility is not just a term for us, it’s part of our every day vision.
From planting 1 million trees to running fully remotely to using 100% compostable cardboard shipping boxes we are taking action every day.
For every piece ordered, we donate to the charity “Trees for the future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.
From the mine to your door, we’re committed to transparency and responsible business ethics. Fully handpicking and tracing authentic gemstones is no small feat, but we believe it’s our responsibility.
We partner with one trusted, RJC-certified supplier - because even magic is better when it’s responsibly sourced. The Responsible Jewelry Council (RJC) is the world’s leading standard-setting organization for the jewelry and watch industry, promoting fair and accountable practices that inspire trust in sustainable supply chains.
Creating ethical jewelry, ensuring fair working conditions, and protecting human rights can be challenging - but we choose fairness and strive for beauty without compromise.
We are proud to share that our shipping boxes are now 100% recyclable and 2 out of the 3 layers are made from recycled, FSC-certified papers.
We are always looking for ways to reduce our environmental footprint, and choosing eco-friendly materials for our packaging is one big step toward our sustainability goals.
We believe anyone privileged enough to afford jewelry has a responsibility to give back. And that’s why for every piece ordered, we donate to the charity “Trees For The Future” (TREES). This is our small but sincere contribution to this magical place we all live in and call home.
Thanks to the Moon Magic community we have already been able to plant more than half a million trees and we are on our way to achieve our big goal of 1 million trees by next year.
Join us on our mission!
A diamond certification is a quality report card for your precious gem.
It is a process where IGI (International Gemological Institute) authenticates the quality and characteristics of your Moonstone Diamond, providing you with a formal document that testifies to its value, quality, and authenticity.
Your diamond certificate includes a unique code confirming the diamond's cut, color, clarity, and carat weight.
Once your diamond has been tested and approved, your diamond piece will be stamped with a code that matches the certificate - adding an additional layer of security and authenticity to your precious gem.
Adding a diamond certificate requires an extra 10 working days of handling time to ensure your diamond piece is certified to perfection.
Please keep in mind that these are 10 additional days from your diamond order confirmation email!
Great question! To get your Moonstone Diamond certified, email certificates@moonmagic.com within the first hour of placing your order.
Please note that diamond certifications are only available for new diamond purchases and can't be applied to diamonds bought previously.
If you have had a change of heart, send us an email at certificates@moonmagic.com with “CERTIFICATE CANCELLATION” in the subject line, and we will make the necessary changes.
Need additional help? Email our magical customer support team!
-0.png?w=1200&h=187)
loading
-3.png?w=909&h=909)
.png?w=882&h=882)
-5.png?w=860&h=860)
-1.png?w=910&h=910)