Variant exchanges are allowed and can be processed through our Self-Service Returns Portal.
Product Exchange:
If the new item is more expensive, you’ll be charged the difference.
If the new item is cheaper, we’ll refund you the difference (please contact our Customer Service team).
Can only be exchanged for the same design in another variant (size, metal, or color).
Cannot be exchanged for a completely different design, as the discount was tied to the original offer.
Once your package has arrived at our facility it will normally take 7 days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us.
Once we receive confirmation from our warehouse, we’ll contact you via email to confirm that your return has been received and to finalize the process. For returns and exchanges submitted through our Self-Serve Return Portal, you will receive automated email updates at each step of the process.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made. Please also note that Moon Magic gift cards are non-refundable. Please note that for all countries shipping costs are non-refundable.
Please note that you have the option to purchase a return label from the carrier through our portal, but Moon Magic is not responsible for lost, delayed, or damaged packages as we have no control over the shipping process.
Customers are responsible for return handling and correct carrier drop-off of their packages.
-0.png?w=1200&h=187)
loading